Linking Customer Loyalty to Growth
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منابع مشابه
Linking organizational resources and work engagement to employee performance and customer loyalty: the mediation of service climate.
This study examined the mediating role of service climate in the prediction of employee performance and customer loyalty. Contact employees (N=342) from 114 service units (58 hotel front desks and 56 restaurants) provided information about organizational resources, engagement, and service climate. Furthermore, customers (N=1,140) from these units provided information on employee performance and...
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